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How can I book tickets for an event?
•Online at www.sivtickets.com
•Telephone 0114 223 3777 - Monday to Saturday 9am - 8pm
•In person at the SIV Tickets Box Office in Sheffield City Hall, open Monday to Saturday 9am - 5.30pm
I’ve lost my tickets, what should I do?
Please be careful with your tickets as it may not always be possible to issue duplicate tickets.
Should you lose your tickets please contact the box office immediately, either email or call us on 0114 223 3777. Remember to state the order number, name and address under which the tickets were booked and if known the seat numbers.
If tickets are lost then we may be able to organise duplicates - duplicate tickets will only be issued prior to entry to the performance - these tickets are never issued in advance as they override all other tickets previously issued.
Please be aware there may be a cost for the printing of duplicate tickets.
I’m having trouble accessing my online account, what should I do? 
Should you have any problems whilst booking online please contact us be telephone on 0114 2233 777. For out of hours please contact us by email  for assistance. Email enquiries will be responded to within 48 hours.
What are the booking fees for tickets?
The booking fee can vary depending on the event – we agree the amount charged with the venue or promoter/event organiser, based on the costs involved in them putting the show on and us organising the tickets. This per ticket fee is often based on a percentage of the ticket price and is displayed when selecting your tickets and confirming your order. 
When will my tickets arrive?
Tickets are posted 2nd class between five-ten days from the date of purchase unless otherwise stated. If the show is less than seven days away tickets must be collected from the venue box office.
Can tickets be posted overseas?
We are unable to post tickets outside of the UK. Overseas customers must collect their tickets from our box office on the night of the show.
Can I cancel my tickets?
Tickets cannot refund tickets unless the event is canceled or changes considerably e.g. if the event is moved to a new date.
What age qualifies for a concession ticket?
Some event may have a concession for children under 16, carers, students and senior citizens. Please check the website to see which events have a concession available. You may be asked to provide evidence that you are entitled to purchase tickets at a concessionary rate.
What is the age restriction for events?
The age restriction for each event can vary depending on the content as some events may be deemed unsuitable for children. Where there is no set age limit, often it is left to the discretion of the parent or guardian. If you are unsure, please check with the Box Office before booking your tickets to avoid disappointment.
I’m getting ‘AVS Declined’ / ‘AVS error’ when paying by debit/credit card online – what does it mean?
If you receive an ‘AVS failed’ error this is due to the address you have entered not matching that of your payment card. Our Ticketing System will only authorise debit/credit cards if the full name and address details match where the card is registered. If these do not match then the card transaction will be declined and we will not be able to process the sale. This may result in your account appearing to have a charge taken – this will be removed by your bank automatically within 3 to 7 days.

How do I make a complaint?
We try to make your ticket buying experience as smooth and quick as possible, however if you do encounter a problem when trying to book tickets please feel free to contact us on 0114 2233 777 or by email.

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